We want you to be satisfied with your purchase from Arabian Bride Abayas. Please review the following return and exchange conditions before placing an order.
1. Return or Exchange Period
Eligible products may be requested for return or exchange within 7 days of delivery.
The customer must contact our team within this period before sending any item back.
Returns sent without prior approval may not be accepted.
2. Return Conditions
To qualify for a return or exchange, the product must:
- Be unworn
- Be unused
- Be unwashed
- Be free from perfume, makeup, stains, or damage
- Have original tags attached
- Be returned with original packaging
- Be in resalable condition
Products that do not meet these conditions may be rejected.
3. Non-Returnable Items
Returns or exchanges may not be accepted for:
- Customized or made-to-measure abayas
- Altered products
- Personalized products
- Clearance or final-sale items
- Items damaged after delivery
- Items showing signs of use or washing
- Items without original tags
- Products excluded from return for hygiene reasons
- Items purchased under promotions clearly marked as non-refundable
4. Size Exchanges
If you ordered the wrong size, you may request an exchange where stock is available.
Return and re-delivery charges for size-related exchanges may be payable by the customer.
We recommend reviewing the size chart carefully before ordering.
5. Damaged, Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 24–48 hours of delivery.
Please provide your:
- Order number
- Photos or video of the product
- Photo of the packaging
- Explanation of the issue
Once verified, we may offer a replacement, exchange, store credit, or refund where appropriate.
6. Change of Mind
Where a return is accepted due to change of mind, original delivery charges may not be refundable and the customer may be responsible for return shipping costs.
7. Refunds
Once the returned item has been received and inspected, we will notify you regarding approval or rejection of the refund.
Approved refunds will be processed through the original payment method where possible.
Payment processors and banks may require additional time before the refunded amount appears in your account.
8. Exchange Availability
Product exchanges depend on stock availability.
If the requested item is unavailable, we may offer:
- Another product
- Store credit
- Refund, where applicable
9. Return Shipping
Customers should use a reliable and trackable courier service when returning products.
Arabian Bride Abayas is not responsible for return parcels that are lost before reaching us.
10. How to Request a Return
Before returning an item, contact Arabian Bride Abayas and include your order number and reason for return or exchange.
Start a return or exchange.
Send your order number and reason to our customer-care team.
Arabian Bride Abayas · arabianbrideabayas.com · Pakistan